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Our Terms, Your Rights, Clearly Stated

Using km4 means you are agreeing to the terms on this page. Access and eligibility depend on your local law and the regions where our services are available — check this before opening an account.

Account RulesWallet ConditionsRegional EligibilityPolicy ContactData Handling
km4 Our Terms, Your Rights, Clearly Stated
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention

Account Security

Your account is protected with password hashing and session-based access controls. We ask for OTP verification on login from an unrecognised device — this is standard and cannot be turned off.

Data We Hold

We store the details you provide at registration and your transaction records, including bKash, Nagad, and Rocket wallet references. We do not store full payment credentials on our servers.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage non-essential cookies in your browser settings at any time.

Data Retention and Requests

Account data is held for as long as your account is active and for a period after closure as required by applicable rules. To request access to or deletion of your data, contact support with your account details.

POLICY CONTACT PATHS

Reach Us About a Policy Question

Live Chat Open the chat icon from any page on the site. Our support team handles account, wallet, and policy questions — tell them what section applies to your query.
Email Support Send your policy or account question to our support address. Include your account username and the specific term or clause you are asking about so we can respond accurately.
Account Help Centre Log in and go to the Help section in your account dashboard. Policy documents, wallet rules, and eligibility conditions are listed there alongside your account history.

Common Questions About These Terms

If your question is not covered below, open live chat or email support with your account username and the specific policy section you are asking about.

Anyone in a region where online gaming is permitted under local law. If your local rules restrict this activity, you are not eligible. Eligibility is your responsibility to confirm before registering.

Withdrawals go back to the original deposit wallet — bKash, Nagad, or Rocket. If your wallet number has changed, contact support before requesting a withdrawal so we can verify the update.

Log in, go to the Help section, and submit a data request form. Alternatively, email support with your username and we will respond within the timeframe required by applicable rules.

We retain transaction records and registration details for the period required under applicable regulations. After that period, your personal data is removed from active systems.

The updated version will be published on this page with a revised date. Continuing to use your account after that date means you have accepted the new terms. We recommend checking this page periodically.

Start with live chat or email support, quoting your account username and the specific clause in question. If the issue is unresolved, the process for escalation is described in the disputes section of your account Help Centre.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.