Reference

How km4 Handles Your Personal Information

Your privacy matters to us. This policy explains what data km4 collects when you use our platform, how we store and use it, and what rights you have. Access and eligibility depend on your local law and the eligible regions we support.

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What Data We Collect and Why

km4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on km4, we collect the information needed to run your account — your name, contact details, and payment method details such as your bKash, Nagad or Rocket wallet number. This is necessary to process deposits, confirm withdrawals, and keep your account

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secure. We also collect device and session data, including the browser or app you use and your IP address, to detect unusual access and protect your account. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and
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Rocket is limited strictly to what is needed to complete your transaction. Where required by law in eligible regions, we may share data with regulatory bodies. We retain your account data for as long as your account remains active and for a period afterward as required
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by applicable law. You can request a copy of your data or ask us to delete your account by contacting our support team. Availability of this service depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. We aim to respond to all data-related queries as quickly as the volume allows — send us a message and we will follow up to your registered contact.

Live Chat Open the chat icon in the lobby from your phone or desktop. Available directly from your km4 account dashboard for privacy and account queries.

Email Support Send your privacy request to our support address linked in the account settings page. Include your registered bKash, Nagad or Rocket number for faster matching.

Account Settings Some data preferences, like marketing communications, can be managed directly in your km4 account settings without needing to contact support.

DATA SECURITY STANDARDS

How We Protect and Manage Your Data

km4 applies industry-standard security measures across all account and payment data. Every connection to our platform uses SSL encryption, which means data between your device and our servers is protected in transit — whether you are depositing via bKash on a mobile browser or accessing the lobby from a desktop.

SSL Encryption

All data in transit is encrypted using SSL. This covers your login, account wallet activity, and any payment details you submit through bKash, Nagad or Rocket.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.

Data Retention

Your account data is kept while your account is active. After closure, we retain records only as long as required by applicable law in your eligible region.

Account Security

We recommend using a strong, unique password and keeping your registered mobile number current. OTP verification is used for sensitive account changes to confirm it is you.

Common Questions About Your Privacy

Here are the questions we hear most often about how km4 handles personal data. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and payment wallet details — bKash, Nagad or Rocket number — needed to run your account. We also log device and session data to keep your account secure.

We share your payment data only with the processor handling your transaction — bKash, Nagad or Rocket. We do not sell your data. We may share with authorities if required by law in your eligible region.

Contact our support team via live chat or the email address in your account settings. Include your registered wallet number so we can match your request to your account quickly.

Yes. Send a deletion request to our support team. We will close your account and remove your personal data, keeping only what is required by applicable law for a set retention period.

We use session cookies for login continuity and functional cookies for lobby preferences. We do not place third-party advertising cookies without your consent. You can manage cookie preferences in your browser settings.

Log into your account, go to account settings, and update your contact or registered wallet details there. For changes to your registered mobile number, OTP verification is required to confirm the update.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How km4 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Common Questions About Your Privacy

01 What personal information does km4 collect?

02 Does km4 share my data with anyone?

03 How do I request a copy of my data?

04 Can I ask km4 to delete my account and data?

05 How does km4 use cookies?

06 How do I update my personal details on km4?

Privacy Policy

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